Pop99 Responsible Gaming
At pop99, quality entertainment means entertainment that is safe and balanced. We believe every user deserves an enjoyable playing experience that does not come at the cost of their health, finances, or personal relationships.
Our Commitment to Responsible Gaming
Pop99 takes its platform responsibilities seriously. We do not just provide entertainment — we also ensure that every gaming experience takes place in a safe, transparent, and responsible environment. This policy is a core value of pop99 and is non-negotiable.
Our platform comes equipped with a range of self-control tools that make it easy for Malaysian users to manage their playing habits. We believe that informed, self-aware users make better decisions for themselves and their families.
Our goal is simple — to keep entertainment as entertainment, not a burden. pop99 is always here to support any user who needs guidance or help maintaining a healthy balance.
Comprehensive self-control tools for every user
All users must be 18 years of age or older
Our team is available to assist you at any time
Set deposit limits and time limits based on your needs
When Fun Turns Into a Concern
Recognise the early warning signs before they develop into a bigger problem.
Using money meant for everyday necessities such as rent, bills, or food for gambling is a serious warning sign that needs immediate attention.
If you find yourself regularly playing well beyond your intended time and neglecting daily responsibilities, this is a warning sign that deserves attention.
Using gaming as an escape from stress, anxiety, or personal problems can lead to unhealthy dependency over time.
The urge to keep playing just to win back money you have already lost is a high-risk behaviour that needs to be stopped immediately.
When gaming starts to interfere with your relationships or cause conflict within the family, it is time to pause and take stock.
If you find it difficult or impossible to stop playing even when you want to, that is a sign that you should seek professional help right away.
Take Control — Set Your Own Limits
Pop99 provides a range of self-control tools that you can use at any time through your account settings.
Set a maximum daily, weekly, or monthly deposit amount in MYR to keep your spending in check. Limits take effect immediately and can only be increased after a designated cooling-off period, protecting you from impulsive decisions.
Set a maximum duration for each gaming session. When the time limit is reached, the pop99 system will send a reminder and give you the opportunity to decide whether to take a break or continue consciously and on your own terms.
If you feel you need a break from the platform, you can activate a cooling-off period ranging from 24 hours to 30 days. During this time, your account will be fully deactivated and you will not be able to log in or make any transactions.
For those who need a longer break, we offer self-exclusion options ranging from three months to permanent. Contact the pop99 support team to activate this option and we will process your request promptly and with full discretion.
Protecting Those Most at Risk
Pop99 enforces a strict age policy — our platform is only accessible to individuals aged 18 and above. All account registrations require valid identity verification as a safeguard for minors.
If you have children at home, we encourage you to use parental control software and ensure that devices used to access pop99 are kept out of their reach. Educating your children about the risks of gambling is also an important preventive measure.
If you suspect that any account has been registered by a minor, please contact the pop99 support team immediately. We will act swiftly to investigate and close the account in question to protect the wellbeing of all users.
- IC / passport verification required
- Age verification at registration
- Continuous monitoring by the system
Play Smart, Live Balanced
Online gaming should be a source of enjoyment and light entertainment — not a cause of stress or financial difficulty. Here is pop99's practical guide to maintaining a healthy balance.
Decide how much you are comfortable spending before you start a session. Think of it as the cost of entertainment, not an investment.
Use a timer or reminder on your phone to make sure your gaming sessions do not go beyond the time you have set.
Make sure you have other hobbies and activities outside of online gaming. A healthy balance across different forms of recreation is key to good mental wellbeing.
Don't carry the burden by yourself. Talking to a friend, family member, or professional counsellor is a courageous and wise step to take.
Get Help When You Need It
Asking for help is a sign of strength, not weakness. pop99 encourages any user who feels they need support to take that first step without hesitation.
The pop99 customer support team is trained to assist users experiencing gaming-related issues. Reach us via live chat on the platform or email [email protected] at any time.
Response time: Within 24 hours for all responsible gaming enquiries.
Malaysia has a number of organisations that provide free and confidential assistance for those dealing with gambling problems. You do not have to face this alone.
Professional counselling and support groups are available across Malaysia to help you and your family.
You Don't Have to Go Through This Alone
Whether you have questions, need assistance, or simply want to learn more about the self-control tools we offer — the pop99 team is always here for you.